Returns & Refunds

We want you to know what you're buying before it arrives. Because much of our inventory is one-of-one, open-box, pre-owned, or otherwise unique, we photograph, grade, test, and describe items as accurately as reasonably possible.

If something isn't right, contact us and we'll work to resolve it.

Need to request a return? Email us at returns@onlinethriftsuperstore.com.

14-Day Return Window

Eligible items may be returned within 14 days of delivery.

To qualify for a return, the item must generally be:

• In the same condition in which it was received
• Complete with all accessories, components, packaging, manuals, or other items originally included
• Free from damage, modification, alteration, or excessive wear occurring after delivery
• Returned with any serial numbers, identifying marks, or security features intact

Please contact us before sending anything back.

Returns sent without authorization may be delayed or refused.

Item Not as Described

If an item arrives materially different from its listing, email returns@onlinethriftsuperstore.com within 14 days of delivery.

If we confirm that the item was materially misrepresented, we will provide an appropriate resolution, which may include:

• A full refund
• A return at our expense
• A replacement when one is actually available
• A mutually agreed partial refund when appropriate

Because many of our products are one-of-one, an identical replacement may not be possible.

Minor differences that were visible in the listing photographs, disclosed in the description, included in the condition grade, or reasonably consistent with a pre-owned item's stated condition are not considered material misrepresentation.

Items Damaged in Transit

If your order arrives damaged, please email returns@onlinethriftsuperstore.com as soon as possible after delivery.

Please keep:

• The item
• All packaging
• Shipping materials
• The shipping label
• Any damaged boxes or containers

Include clear photographs of the item and packaging so we can document the damage and, where applicable, work with the shipping carrier.

If an item was damaged during shipment, we will work with you toward an appropriate resolution, which may include a full refund, return, replacement when available, or another mutually agreed resolution.

Do not discard the packaging until the issue has been resolved.

Change-of-Mind Returns

For products that are eligible for standard returns, we may also accept a return if you simply change your mind within 14 days of delivery.

For change-of-mind returns:

• The buyer is responsible for return shipping
• Original shipping charges are generally non-refundable
• The item must be returned in the same condition received
• All originally included accessories and components must be returned
• The return must be properly packaged to prevent damage in transit

We strongly recommend using tracked and adequately insured shipping.

Open-Box & Pre-Owned Merchandise

Normal cosmetic wear consistent with the listing's condition grade is not considered a defect.

Please review the entire product listing before purchasing, including:

• Condition grade
• Testing status
• Actual-item photographs when provided
• Cosmetic notes
• Known issues
• What's included

Our Complete Condition Guide explains how we grade merchandise and how condition differs from testing status.

Parts / Repair Items

Products clearly marked Parts / Repair, Nonworking, or similar are sold with the faults and limitations disclosed in the listing.

These items are generally final sale for change-of-mind purposes.

A Parts / Repair designation does not mean that we may materially misrepresent the item. If the product you receive is materially different from what was described or pictured, email returns@onlinethriftsuperstore.com.

No guarantee is made that a Parts / Repair item can be repaired or that any particular internal component is functional unless specifically stated in the listing.

Serialized & High-Value Items

For certain electronics, computers, devices, collectibles, and other high-value merchandise, we may record serial numbers, identifying information, or other item-specific details before shipment.

Returned merchandise must be the same physical item originally shipped.

Returns may be refused if an item:

• Has been substituted or swapped
• Has a different serial number
• Has had components removed or replaced
• Has been materially modified
• Has been damaged after delivery
• Has been activation-locked, account-locked, password-locked, or otherwise made unusable by the customer

Please remove personal accounts, passwords, activation locks, and personal data before returning eligible electronic devices.

Freight & Oversized Items

Freight, palletized, and unusually oversized items may have item-specific return restrictions because of the significant cost and logistics involved in transporting them.

Any special return terms will be disclosed on the applicable product listing.

If a freight or oversized item arrives materially damaged or materially not as described, contact us promptly at returns@onlinethriftsuperstore.com so we can determine the appropriate resolution.

Do not arrange return freight without contacting us first.

Local Pickup

Please inspect local-pickup merchandise carefully at pickup whenever reasonably possible.

Some local-pickup items may be marked Final Sale due to their size, condition, or nature.

Final-sale status applies to discretionary or change-of-mind returns and does not excuse a material misrepresentation of the item.

Vehicles

Motor vehicles and motorcycles are subject to separate sale terms and are not covered by our standard 14-day merchandise return policy.

Vehicle condition, title status, disclosures, payment, inspection opportunities, pickup, and other terms will be provided as part of the individual vehicle transaction.

Final Sale Items

Some products may be specifically marked Final Sale on their product page.

Unless otherwise required by applicable law, Final Sale items are not eligible for discretionary or change-of-mind returns.

A Final Sale designation does not eliminate remedies for merchandise that is materially different from what was represented in the listing.

Return Shipping

When a return results from our material listing error or confirmed shipping damage, we will provide appropriate return instructions and, where applicable, cover return shipping.

For approved change-of-mind returns, return shipping is the buyer's responsibility.

Do not send a return COD or purchase unusually expensive return transportation without our prior approval.

Refunds

Once an authorized return is received, we will inspect it and notify you of the refund status.

Approved refunds are issued to the original payment method.

Once issued, the time required for the refund to appear in your account depends on your bank, card issuer, or payment provider.

Original shipping charges are generally non-refundable for discretionary returns.

If the return results from our material error or confirmed transit damage, applicable original shipping charges will also be addressed as part of the resolution.

If an item is returned incomplete, altered, damaged, or materially different from the condition in which it was sent, the refund may be reduced or refused to the extent permitted by applicable law.

Canceled Orders

If you need to cancel an order, contact us as soon as possible.

We will try to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered fulfillment or been shipped.

How to Start a Return

To request a return, email:

returns@onlinethriftsuperstore.com

Please include:

• Your name
• Order number
• Item purchased
• Reason for the return
• Photographs or other details when relevant

We will review your request and provide return instructions if the return is approved.

Please do not ship merchandise back until you have received return instructions from us.

Questions?

If you have questions about an item's condition, testing, included accessories, shipping, or return eligibility, we encourage you to contact us before purchasing.

For questions about an existing return or to request a return, email:

returns@onlinethriftsuperstore.com

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.

Online Thrift Superstore